SubmoraGetting started
Learn how to add a website, choose platforms, and create your first submission task.
Get startedSubmora Help Center
Need help? Find the right answer quickly.
Get help with accounts, the destination directory, publishing workflows, result analytics, and subscriptions.
Clear topic categoriesAccount and billing supportHuman assistance
Submissions and results
Understand task status, failure reasons, retry options, and submission history.
Explore the workflowAccounts and billing
Review plan limits, payments, cancellation, and refund request rules.
View refund policyPrivacy and data
Learn about data collection, retention, exports, and account security.
View privacy policyCommon questions
Start with the questions we hear most.
If your answer is not listed below, contact our support team directly.
What happens when a platform submission fails?
Check the failure reason in task history first. Supported workflows can be retried; platform-wide issues enter the maintenance queue and may be paused temporarily.
Is the platform directory continuously updated?
Yes. We update directory and workflow configuration using platform changes, failure signals, and manual review results.
How do I cancel a subscription?
Manage your subscription from account settings. Cancellation stops future renewal, while access normally continues through the current paid period.
Can I export submission records?
Eligible plans support exports of task and result data. Available limits and export features are shown on the pricing page.
Help & feedback
Found an issue or have a product suggestion? Contact us directly.
Choose the closest topic and include the page and steps involved. Never email passwords, Cookies, full card numbers, or other sensitive credentials.
Product suggestionWorkflow or destination issueAccount or billing questionOther feedback
Typical response in 1–2 business daysNever send passwords or Cookies